Account or workspace access
Tell us which app you are trying to enter and what the screen says. An organisation administrator may need to correct your membership. Support cannot bypass another person’s permissions.
KOGHA support
A useful next step.
Help with Customer, Field, Command & Control and the Business & Agency portal.
An app is not behaving as expected
Include the app, device, operating-system version, approximate time and steps to reproduce the issue. A screenshot can help after personal information has been removed.
Access, correction or deletion requests
Email the existing support address with the subject “KOGHA data request” and the app concerned. Identity may need verification before action. Signing out does not automatically delete server records.
Report a message or person
In a conversation, choose Report on a message to tell KOGHA operations about abuse, threats, spam or a privacy concern. You can also email the support address and name the app and conversation. Never include passwords or identity documents.
Keep sensitive information out of email
Never send passwords, verification codes, payment details or identity documents. Do not include precise itineraries or sensitive personal information in a support email.
Urgent assistance
Do not rely on the apps or the support inbox for urgent assistance. Contact the appropriate local emergency service. No staffed-response time is promised here.